"I'll have your parts in two weeks." Four weeks later the parts arrive.

"I'll put it in your hand the minute you walk in the door." But all you get when you walk in is a handshake.

"Dinner will be at 6:00." But as you dip your spoon in the soup the clock strikes 7:45.

The doctor will see you in five minutes." 35 minutes later you're greeted cheerfully: "And how are we doing today?"

Avoid a lot of grief and inconvenience for the people you deal with. Think before you announce how long something will take-

-and then deliver what you promised.

On time.

BacK NexT(to Don't Quit)

A message as published in The Wall Street Journal by the United Technologies Corporation, Harthford, CT 06101